If your deposit was cancelled by overdraft protection...
Overdraft protection stops your transfers if it will leave your bank account with under $50. We can adjust that to something lower if that would work better for you.
You can also adjust your schedule and amount. We suggest starting with a small amount, once or twice a month when you're first beginning.
If your deposit was cancelled for something other than overdraft protection...
Deposits can fail for one of two reasons: either Rize had a hiccup connecting with your bank, or your bank stopped the funds from being released.
Rize connects with your checking account to automatically help you save. Sometimes transfers fail because we lost the connection with your bank. When you login you will be prompted to reconnect your bank. Our support team is here and happy to help - you can contact us at [email protected]
A deposit can also fail because your bank rejected a transfer. On your scheduled deposit date Rize checks your bank account balance to protect you from overdraft. Due to the 2-3 day processing period your account balance may change causing your bank to reject the transfer. When your bank rejects a deposit, the automated clearing house Rize works with will charge your Rize account $30 for the reversal.
For individual details on a failed transfer please reach out to our support team [email protected].